USA - Continuum (www.continuum.net) releases a case study on Minnesota-based Arvig, one of the largest independent telecommunications and broadband providers in the nation, adding managed IT services, including backup and disaster recovery (BDR), to its services offering. Arvig leverages Continuity247, Continuum’s fully-managed BDR platform supported by its industry-leading Network Operations Center (NOC) with more than 700 technicians resolving thousands of alerts, 24x7x365.
“We wanted to be able to offer as many solutions as possible and strengthen our customer relationships, and managed IT services help us to do that,” said Michael Baso, Product and Business Development Supervisor at Arvig. “When we found Continuum, we were just blown away. Once we saw how robust and in-depth the platform is and how easy it is to manage, we were sold. Continuum provides us with all of the tools we need to handle anything that gets thrown at us.”
Arvig first partnered with Continuum in February 2015 and has experienced impressive growth along with the ability to offer a greater variety of solutions and support to their growing customer base.
With features like block-level backup, offsite replication and full disaster recovery support, Continuity247 helps Arvig deliver true business continuity and peace of mind to clients. It didn’t take long for the company to start seeing positive results. Arvig’s customers no longer have to deal with backup issues and they have stopped having chronic lags on their networks. Arvig has also had scenarios where customers’ machines have gone down, and thanks to Continuity247, they were able to completely restore them.
Having access to technical support personnel, tools and monitoring from Continuum – whether it’s NOC technicians or frontline Help Desk staff – allows Arvig to execute and focus on its core business priorities with ease.